# Troubleshooting Common Issues

### Camera Not Activating for QR Scan

If the camera does not activate when you attempt to use the **Scan QR** function, follow these troubleshooting steps to resolve the issue:

#### Navigate to Settings

- Within the DOME Wallet app, navigate to the **Settings** section. [![Navigate to Settings](https://github.com/DOME-Marketplace/wallet-guide/raw/initial-wallet-guide/assets/DOME_Wallet_Settings_Page.png "Navigating to Settings")](https://github.com/DOME-Marketplace/wallet-guide/blob/initial-wallet-guide/assets/DOME_Wallet_Settings_Page.png)

#### Access Camera Settings

- Find and select the **Camera** option to configure your camera settings. [![Camera Settings](https://github.com/DOME-Marketplace/wallet-guide/raw/initial-wallet-guide/assets/Dome_Wallet_Camera_Selector.png "Camera Settings")](https://github.com/DOME-Marketplace/wallet-guide/blob/initial-wallet-guide/assets/Dome_Wallet_Camera_Selector.png)

#### Select Your Camera

- Choose your preferred camera for QR scanning. If you have more than one camera, you may need to select which one to use.

#### Ensure Camera Permissions are Enabled

- Make sure the DOME Wallet app has the necessary permissions to access the camera in your device's settings. 
    - On Android: Go to Settings > Apps > Your Browser Permissions and ensure the Camera permission is enabled.
    - On iOS: Go to Settings > Privacy > Camera, find Your Browser and ensure the toggle is enabled.

#### Retry QR Scan

- Return to the home screen and try to scan the QR code again.

#### Reset Camera Permissions (Optional)[<svg aria-hidden="true" class="octicon octicon-link" height="16" version="1.1" viewbox="0 0 16 16" width="16"></svg>](https://github.com/DOME-Marketplace/wallet-guide/tree/initial-wallet-guide#reset-camera-permissions-optional)

- If the issue persists, you can try resetting your camera permissions: 
    - Go to your device's App Permissions settings.
    - Find the DOME Wallet app and remove the camera permissions.
    - Reopen the app and grant camera permissions again when prompted.

#### Restart Your Device[<svg aria-hidden="true" class="octicon octicon-link" height="16" version="1.1" viewbox="0 0 16 16" width="16"></svg>](https://github.com/DOME-Marketplace/wallet-guide/tree/initial-wallet-guide#restart-your-device)

- If the problem continues, try restarting your device. This can refresh system processes that may be preventing the camera from functioning correctly.

#### Update Your Browser[<svg aria-hidden="true" class="octicon octicon-link" height="16" version="1.1" viewbox="0 0 16 16" width="16"></svg>](https://github.com/DOME-Marketplace/wallet-guide/tree/initial-wallet-guide#update-your-browser)

- Ensure that you are using the latest version of your browser. Check your app store for any available updates, as newer versions may include fixes for known issues.

#### Check for System Updates[<svg aria-hidden="true" class="octicon octicon-link" height="16" version="1.1" viewbox="0 0 16 16" width="16"></svg>](https://github.com/DOME-Marketplace/wallet-guide/tree/initial-wallet-guide#check-for-system-updates)

- If your device's operating system is outdated, it may cause compatibility issues. Check for any available system updates in your phone's settings and install them if necessary.

#### Contact Support[<svg aria-hidden="true" class="octicon octicon-link" height="16" version="1.1" viewbox="0 0 16 16" width="16"></svg>](https://github.com/DOME-Marketplace/wallet-guide/tree/initial-wallet-guide#contact-support)

- If none of these steps resolve the issue, you may need to open a ticket for further assistance ([https://ticketing.dome-marketplace-prd.org](https://ticketing.dome-marketplace-prd.org)).

By following these steps, you should be able to resolve any issues with the camera not activating for QR code scanning.