# Troubleshooting: Expired Credential Offer

- From the moment of the creation of a new Credential the link for the Credential Subject to download the Credential have a lifespan of 72 hours. If the Credential Subject didn't download the Credential in that time or fails to do it there is an option to send a fresh e-mail notification to the Credential Subject with the instruction and a new functional link to start the process. To do so click on the status of the Credential to access its details.
    
    ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcspiATnPSSxZy7xSfALZeyUIpilKlDg4NHAs4nojk6HQXE1pKl6YqeNpRwKTWBN140E2hz-LZRFxOLSuRx4BrZxOLUS9pH0hmvaM0A-J2lFLIDGfpQGAxKM2fe-smaI_2XI9psI9adJpFDf7hPvnk?key=738eP6fCA9kXgytCxnWGCQaQ)
- In the details view click the "**Send Reminder**" button.
    
    [![image.png](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2025-03/scaled-1680-/EOPimage.png)](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2025-03/EOPimage.png)
- The Credential Subject will receive the new email notification to start de process again.
    
    [![image.png](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2025-03/scaled-1680-/8Yvimage.png)](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2025-03/8Yvimage.png)

For any other issues you can contact the technical support team by creating a ticket on [ticketing system](https://ticketing.dome-marketplace-prd.org/)